We will dispatch orders within three business days after the day you have placed the order. If there is a delay is dispatching your order we will advise you of this by email.
Product prices quoted do not include delivery costs. For orders totalling under $200, delivery costs are $9.99 per order regardless of delivery address. For orders totalling $200 or more delivery is free.
Purchases made on our website can only be delivered to New Zealand addresses. We are unable to deliver to PO boxes.
Orders are sent via courier. Our target delivery is 1-2 working days for Christchurch, 3-4 working days for the rest of the South Island, and 4-5 working days for the North Island. Delivery times are subject to the weather, and the action of parties outside of our control. We will endeavour to get orders to you as quickly as possible.
Alcohol purchases must be signed for by someone over the age of 18 on delivery. Delivery personnel will insist on age verification if, in their opinion, you look 18 years of age or younger. We are unable to leave alcohol unattended at an address. If there is no one over 18 available, we will be unable to complete delivery.
If the goods cannot be delivered for any reason, such as you or the Recipient failing or refusing to accept the goods, or you or the Recipient failing to produce adequate identification, the goods will be returned to the depot of the delivery company, and held for you to collect for a specified period from first attempted delivery. You must produce adequate identification in order to collect the goods.
If the delivery person has reasonable grounds to believe that alcohol is not being purchased by a person aged over 18 for supply to minors, they may refuse to complete the delivery.
We are unable to deliver alcohol on Good Friday, Christmas Day or before 1pm on ANZAC Day, or on any other day where alcohol delivery is prohibited by law.
In the event that we fail to deliver any products, you may elect to cancel your order in respect of those products, unless you have agreed to delivery at a later date. Our liability in respect of any failure or delay in delivering your order shall be limited to the amount paid in respect of that order.
We do not accept returns on purchases. If your order arrives damaged, the goods are faulty or the wrong products have been supplied please contact the winery on 03 314 6962 or firstname.lastname@example.org and we will rectify the situation. This may be by either replacing the goods or providing a refund as agreed by both you and us.
The vintages specified on our website are correct at the time of publishing. Occasionally a specified vintage may become unavailable between you placing your order and the order being dispatched. In this case we will contact you to advise you of the change in vintage. If you do not accept the available vintage we may cancel your order at our discretion.
We are deemed to have fulfilled our obligations upon the first attempted delivery of the goods.